Frequently Asked Questions

COVID-19

Are you still taking orders?

Yes, we are here to help. Send us a note about your project and our Sales team will be in touch. We know how important vinyl sales are right now, especially with concerts on hold right now, and we remain committed to helping musicians earn revenue from vinyl.

What is your turnaround time during the pandemic?
Due to supply chain disruptions from the pandemic and the explosive growth in vinyl sales across the globe, we are currently predicting turnaround times of 16-18 weeks. This may fluctuate and we will keep you proactively updated of any changes during your project.

GENERAL QUESTIONS

What formats do you press?
We press 7″ and 12″ vinyl records in various colors and weights. To see examples of our work, visit our photo gallery.

Do you press your records in-house?
Yes, every Gold Rush Vinyl record is pressed and hand-inspected in Austin, T.X., U.S.A, by our dedicated team.

What types of projects have you worked on?  
We’ve pressed records for bands and brands of all shapes and sizes — DIY artists, Grammy winners, arena headliners, ad agencies, you name it! Whether this is your first vinyl project or you have pressed records before, we are here to help you bring your creative vision to life.

What inspired your name?
Gold Rush Vinyl was created for the musical pioneers and road warriors who cannot wait months for records to be made. We make high quality (“Gold”), fast-turnaround (“Rush”) records (“Vinyl”) so that artists can grow their careers.

Why did your turnaround times change?
During the COVID-19 pandemic, Gold Rush Vinyl was ordered to shut-down by the City of Austin, which set us back on production. Since our reopening, we (and other pressing plants around the world) have been experiencing supply chain disruptions that have impacted our ability to get materials and machine parts needed for production. Because of this (and the explosive growth in vinyl's popularity) we've adjusted our turnaround times. The team is currently working around the clock to get records out the door and we've hired more production team members to help.

Can I host an event at Gold Rush?
Due to the pandemic, we are not hosting events at this time. This includes private tours of the factory. We look forward to welcoming guests again in late 2021!

Are you hiring? 
While we do not have any open roles at the moment, we are always on the hunt for great talent and people who want to work at Gold Rush Vinyl! If you are interested in employment, follow us on LinkedIn for job updates.

ORDERING

Do you offer quantity price breaks?
The largest fees in any pressing are the set-up charges for lacquers, stampers and printing. The more units you order, the lower the per unit cost, as those set-up fees get spread out.

Do you have quantity minimums or maximums?
No, we do not have any minimums or maximum quantities for your order. If you are looking for less than 50 units, though, we would recommend working with a hand-cut vinyl shop (like our friends at Austin Signal) as a better option for your short run.

Do you have a rate card?
Every record pressing project is unique (just like your music!). To make sure we properly capture all the details of your project during the ordering process, we create custom quotes for every job. You can get yours here.

What are your turnaround times?
We are currently estimating turnaround times of 16-18 weeks on projects that start today, due to pandemic restrictions. Your turnaround clock starts when we’ve received music, deposit and proof approval on your artwork. Be sure you have all of your files properly prepared for vinyl. We're here to help if you have questions!

What are your payment terms?
We offer 5% off the price of your project if it is paid in-full upon order; otherwise we require 75% deposit to start your project, and 25% upon test press approval. (The biggest investment in any pressing is the set-up for lacquers, stampers, printing and raw materials). If we are shipping your records, you will be sent an invoice to be paid before the boxes are mailed.

What forms of payment do you accept?
We accept ACH / wire transfers, cash, check, PayPal or major credit cards.

AUDIO

How long can my record be?
For 7″ records, we recommend no more than 5 minutes per side at 45 RPM; for 12″ records, we recommend no more than 21 minutes per side at 33 RPM. Anything longer than those times will require compromises in how we cut your records and how they ultimately sound.

What file formats do you need?
We can accept file sizes up to 32 bit & 192kHz. If it’s between 24 bit and 16 bit, 24 bit is always best, ideally “mastered for vinyl.”

Do you need individual tracks or can I send you Side A and Side B files?
Either is fine! Please provide a cue sheet / track list if you are uploading individual files.

Do you handle mastering? 
If you need your files mastered for vinyl, we are happy to refer you to a handful of our favorite mastering engineers.

Can I send you lacquers?
Yes, we can accept lacquers, but we need a heads-up before you ship them. (Lacquers can be easily damaged and should not be left sitting around!). Note that if you do provide your own lacquers, we cannot guarantee a turnaround time since we do not have control over that production process.

ARTWORK

Do you have templates for artwork?
Yes, please pull from these template folders:
12″ projects
7″ projects

Can you accept art that was formatted on another company’s templates?
Because we don’t know your artwork as well as you do, we ask that you please use our templates to ensure it matches your expectations when we go to print.

What file format should I send it in?
We can accept Photoshop, Illustrator or PDF files. Please provide hi-res art, with all font types turned into objects, and guidelines removed.

Can I provide my own packaging?
You're welcome to send us packaging, but please note: if you do provide your own packaging we cannot guarantee a turnaround time since we are not managing the production process.

Do you provide download cards?
While we do not host downloads, we are happy to receive any download cards you want us to insert in your records; just be sure to mail them to us by the time you’ve been mailed your test presses!