We are seeking a skilled, adaptable, and reliable sales and customer service rep to work on the frontlines of Gold Rush Vinyl.
In this position, you will work directly with musicians, labels and distributors to close new deals, manage projects and provide exceptional customer service. You will work directly with the Vice President to quote, prep, and update clients on projects. You should feel comfortable analyzing data, doing market research, speaking with clients and both anticipating and being proactive to customer’s needs.
Key Responsibilities:
- Maintain and track inbound quote requests, responding and following up promptly on leads according to the team’s policies via email, phone, or online platforms.
- Provide accurate information about our products, services, and pricing to potential customers.
- Prepare customized quotes based on the client’s needs, budget constraints, and within our production capabilities.
- Take incoming sales calls and emails as necessary.
- Provide exceptional customer service, providing proactive and honest updates as a primary point of contact for customer inquiries, concerns, and feedback.
- Cultivate strong relationships with existing and prospective clients through regular communication, follow-up, and personalized interactions.
- Support sales by requesting vendor pricing where necessary for the team.
- Manage daily administrative tasks, like updating KPIs and helping generate reports on sales metrics.
- Conduct market research and identify new opportunities for growth.
- Maintain sales sample library.
Experience:
- Ability to manage multiple tasks, prioritize workload, and meet deadlines in a fast-paced environment
- Experience with inbound sales or relatable experience
- Computer skills including G-Suite, and ideally some project management software like monday.com or Airtable
- Strong communication and willingness to give honest updates: comfortable delivering difficult or disappointing news to customers while maintaining professionalism and empathy
- Team player and self starter
- Skilled in reporting and analyzing information
- Not afraid to ask for help: willingness to seek guidance, ask questions, and collaborate with team members
- Critically: you must be comfortable delivering bad news (due to the nature of manufacturing, sometimes machines breakdown and put projects behind, so you need to be ready to help customers through that)
Desired Skills & Experience
We don’t expect you to know everything about vinyl manufacturing, but we do expect you to have certain qualities that will ensure you’re successful in the position and thrive within our culture. So, if the following describes you, we encourage you to apply:
- 2-4 years of sales experience (ideally in the music industry, but not required)
- Strong communication skills, both written and oral
- High level of organization and attention to detail
- Curious. You like figuring things out and want to learn new skills
- Willing to jump in and take action
- Flexible
- Engaged and enthusiastic
Role Details
This position requires on-site presence in our Austin facility, Monday thru Friday during normal business hours. We offer training, health insurance, and paid time off.